How do I shop a YOUNGKIT product?
You may select your preferred item and add it to the cart. Then select the shipping method and wait for it to be dispatched and shipped.
How can I make changes to my YOUNGKIT order?
Simply email us within 6 hours . Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type, or color that you would like to adjust, please also let us know the details in email.
I've paid withCash on Delivery, can I make changes to my order?
Kindly note that for Cash on Delivery orders, we can't make any changes on product details after placed. Only changing the receipient's name, shipping and billing information is allowed. However, you may be able to cancel your order and place a new one instead. To cancel your order, please email us within 6 hours.
How do I know if my YOUNGKIT order was placed successfully?
If you have received an order confirmation email from us, your order was placed successfully!
Why I can't receive my order confirmation email?
If you don't receive our email in your inbox, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please email us and we will investigate further.
How long does YOUNGKIT take to ship?
About Standard shipping: Standard shipping is free shipping worldwide. The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around.
For US orders:8-15 business days
For non-US orders:6-21 business days
About Express shipping: For the majority of countries in the world, Express shipping will deliver the package to you within 3-6 business days from the date of shipment. There are occasions that the delivery may take a bit longer.
Will COVID-19 affect my YOUNGKIT order?
In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays.Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!
How can I check my order status?
After delivery, the system will automatically send you the order logistics number. Then, log in to the website "www.track718.com", enter your logistics order number, and you can query the order information. In some instances, the carrier's tracking information may only be available in 1-2 business days after the order is shipped.