Improving customer satisfaction is our number one priority. Therefore, we have launched a quality assurance program* for YOUNGKIT products.

What do you mean by 100% Satisfaction Guaranteed?

We're 100% committed to making you happy. We aim to provice the product that truly reflects yourself and you genuinely like it! If you're not happy with your purchase, we offer a 10-day no-question-asked return and exchange/ refund for all orders!(Please consider that all the shipping expenses for returning or exchanging the item remain the responsibility of the customer.) If you're out of the 10-day no-question-asked return and exchange/ refund, no worries! Our 6-month warranty offers one-time replacement on us.

 How does the product warranty work?

We offer a 6-month warranty of YOUNGKIT-branded products, excluding Screen Protector, Camera Lens Protector , Skateboard and Apparel, purchased from our website for all Members. Within 6 months from the date of original purchase, if you discover a fault with your item(s), simply contact us with a description summarising the issue and a photo/video clearly showing the defect, and one-time replacement of the same product at our cost during the warranty period.

Does your warranty cover all defects?

We cover most of the defects happened to our products. However, it does not cover deterioration/ any defects resulting from normal aging, scratches due to natural wear-and-tear of the product. YOUNGKIT reserves the right to validate any requested warranty claims or modify warranty policies in our sole discretion.
Supplementary Note:Only the product itself is defective or the product is damaged during transportation to enjoy our warranty policy, excluding man-made intentional damage.

If my order is a gift from my friend, can I still claim the warranty?

The warranty can only be claimed by the account user of the order placed.

Can I request a different product for my replacement under the warranty?

We can only offer the same product as the original order for replacement unless the original item is discontinued or out-of-stock.