FAQ
Answers to most common questions about products, orders, shipments, and payments.
Product
Are YOUNGKIT cases protective?

YOUNGKIT has a huge selection of phone case types  that are durable and functional without losing originality. YOUNGKIT protective cover is composed of impact-resistant and flexible TPU, four corners with Pioneering Full-touch all-round airbag protection and Built-in bumper, provides excellent drop protection for your phone. Raised lips offer more protection for screen and camera to prevent surface scratches and smudges. Also, it adopt Independent button design,making us easy and effort-saving to operate.The accurate cutouts ensure easy access to all ports, buttons, speaker and camera.

Do YOUNGKIT clear phone cases turn yellow easily?

YOUNGKIT cases are made with a hard polycarbonate material from the world's top plastic supplier: Bayer ,which can effectively delay the oxidation time of the frame, and the yellowing resistance level can reach as high as level 5.

How much are YOUNGKIT cases?

YOUNGKIT case prices vary depending on the case types and device models. You may click on your preferred design and select your device model in the dropdown box for details.

Are YOUNGKIT cases worth it?

YOUNGKIT 's products are made to order and hand-inspected from corner-to-corner to ensure high-quality products that you can count on. Phone cases made of shock-proof or drop-proof materials are usually test-certified. It depends on the individual's needs when choosing the best phone case for your device.

Do phone cases cause overheating?

Phone cases do not necessarily cause overheating. There may be a trapping heat when putting on the phone case but avoid opening too many applications on your device, overexposure to the sunlight and always keeping your device in a cool place can help reduce the risk of overheating.

What are YOUNGKIT cases made of?

Made with a hard polycarbonate material from the world's top plastic supplier: Bayer ,which can effectively delay the oxidation time of the frame, and the yellowing resistance level can reach as high as level 5.Right,we strive to make resources 100% recyclable, so as to contribute to protect Our Planet.

How do I get my YOUNGKIT case off?

The easy way to remove a phone case is to first lift one side or one corner up from the bottom of the case, then gently remove the case.

YOUNGKIT Anti-drop Technology

【YOUNGKiT New Technology, Strong Buffer Bumper】

The anti-drop performance of YOUNGKiT has been upgraded, and the strong cushioning anti-collision strip is available! The YOUNGKiT exclusive shock absorption technology can buffer 95% of the impact, creating a phone case that truly achieves all-round protection and has a strong anti-drop performance.

【Strong Anti-collision Design】

After the official continuous research and development of YOUNGKit, the appearance of the IPhone14 series of strong buffer bumpers adopts a new plant-based material and a shock-absorbing tire tread design, which makes the frame of the phone case more elastic, and can cushion the phone when the phone case is dropped. Moreover, strong impact force, and the tire tread design helps to support and maintain the integrity of the phone, further smoothing out the impact force and avoiding secondary damage after the phone is dropped.

【Challenge the Impossible, Touch the Limit of Anti-drop 】

For a long time in the past, broken screen, cracked corners, scratched bezels, etc. are the most common problems that occur when a mobile phone is dropped. YOUNGKIT strong buffer bumper has a professional official drop test report. Each mobile phone case equipped with bumper has undergone 872 anti-drop tests, covering 98% of daily life application scenarios. The mobile phone case is detected from multiple angles to improve every detail.

【Protect Your Phone, Protect You】

Accidents such as broken screen fragments after a mobile phone fall, damage to the core motherboard components of mobile phones, and loss of stored data are not uncommon in life. YOUNGKiT's new strong buffer bumper is not only to protect your mobile phone, but also to protect intimately personal safety of users, convenience of daily life, and precious memories stored in mobile phones.

The inspiration for each YOUNGKIT series is different

Each series of products will have different design themes and concepts, currently roughly divided into punk series, Chinese classic culture series, basic minimalist series and today's trending series. We not only cater to today's good public aesthetics, but also keep up with the pace of fashion hot spots. Hope we can do better and better.

Do IMD Double-layer Printing stick to YOUNGKIT cases?

We use IMD double-layer high-definition printing process, which can not only be scratch-resistant and wear-resistant, but also make its color long-lasting.

Do YOUNGKIT cases work with wireless charging?

Most YOUNGKIT cases with Magsafe can work with wireless charging. As the thickness of each case type varies, please check the product description or contact us for accurate information.

Are YOUNGKIT cases heavy?

The weight of phone cases varies depending on the case types selected as they are made with different materials.

How do I clean my phone cases?

TO CLEAN: use only water and soft cloth to clean. AVOID harsh chemicals and alcohol-based cleaners.

Ordering
How do I shop a YOUNGKIT product?

You may select your preferred item ,add it to the cart and checkout online by paypal,credit card and klarna. Then select the shipping method and wait for it to be dispatched and shipped.

How can I make changes to my YOUNGKIT order?

Simply email us within 6 hours . Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type, or color that you would like to adjust, please also let us know the details in email.

How do I know if my YOUNGKIT order was placed successfully?

If you have received an order confirmation email from us, your order was placed successfully!

Why I can't receive my order confirmation email?

If you don't receive our email in your inbox, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please email us and we will investigate further.

Will COVID-19 affect my YOUNGKIT order?

In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays.Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!

Promotion
I’ve missed a YOUNGKIT promotion campaign for a recent order I placed. Can I still enjoy the offer?

Please let us know by email, we would wish to know the order number of yours and also the discount code / offer that you are after. We will be more than happy to evaluate what you have and honor the offer if it is deemed applicable. We apologize, but we are unable to apply the adjustments after the date of purchase to retail orders.

Can I apply 2 promo codes on the same order?

We are afraid that only one promo code can be applied per order.

Is there a SALE Promotion as yet?

NEW Arrival🛍️Buy 1 Get 10% Off | Buy 2 Get 25% Off SHOP NOW

Billing
What payment methods do you accept?

1,Pay With Paypal

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

2,Pay With Credit/Debit Card

We accept major debit cards and credit cards (Visa,Master, American_express, JCB,Discover,Diners_club,Unionpay,Maestro). The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.

Please note that YOUNGKIT does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

What is Klarna?

Klarna is a payment method that allows you to shop now and pay later by splitting your purchase into 4 payments. For more information, please check out the details here. The issuer of your payment method may charge interest or fees under your agreement with them. If you have any questions about those charges contact your payment method provider.

How can I pay with Klarna?

Simply select Klarna as the payment method at the checkout page and fill in the billing details as instructed. It's very important that correct details are provided, as otherwise, you will not receive the payment information and so be liable for late payment fees.

Shipping
Do you ship internationally?

Yes, we offer Free shipping worldwide ! We cooperate with BuyLogic, Taoplus, Vnlin and YunExpress.

How to calculate the shipping cost for shipping methods?

Free shipping worldwide

Who pay return or Exchange Fees?

The courier shipping fee for the returned item is borne by the customer.

How do I return my product for a refund?

For in-stock products that are ready to ship, we will attempt to unship them for you.However, if the order is being shipped to you, we are sorry that you will not be able tocancel. Please forgive me for any inconvenience caused.

If you wish to return your item, please contact us at support@youngkit.com within 10 days of receiving your order and provide the reason for the return, order number and package photo (based on the delivery date on the tracking record), if applicable ). If your return is accepted, we will send you instructions on how and where to send the package. Note: Returns without prior communication with us will not be accepted.

Once we have received and checked your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method.

How long will it take to receive my refund?

We will process and issue your refund within3-5 business days. Most banks will refund to your original payment method. within3-7 business days.

Can I exchanges an item instead of getting a refund?

Certainly! Please contact us atsupport@youngkit.comwithin 10 days of receiving your order with the reason for the exchanges, order number, and a photo of the item (based on the delivery date on the tracking record, if applicable) and we will provide exchanges details! Please note that we only accept one-time exchanges. The difference between the original item and the exchanged item, if any, will be charged.

Frequently asked question

Brief and clear answer

Do I exchanges the goods to the shipping address?

Please contact us at support@youngkit.com to confirm the return or exchanges address.

Can I return or  exchanges my online order to any of your retail stores?

Sorry, the retail store cannot process returns and exchanges for any online orders. Please contact us at support@youngkit.com with the reason for the return or exchanges and we will guide you through the return procedure.   

About US
How to contact us?

Live Chat:Pop on our live chat in the bottom right corner

Email: support@youngkit.com

What'sapp:+86 13380523070

Who is YOUNGKIT?

Welcome to YOUNGKIT LAND

Our Story and Mission:

We want people to share their lives, express their personalities and inspire their creativity through YOUNGKIT!

Please, Show Yourself !

Our History:

YOUNGKIT was born in China in 2021. Before that, Youngkit's founder had been in the phone case industry for a decade. Of the new brand, he has said YOUNGKIT grew out of a simple, big idea. As I am not only keen on Chinese traditional culture, but also closely follow the fashion trend of the new era. Therefore, through the continuous efforts of the founders and designers, YOUNGKIT series with Chinese classical traditional cultural elements and very futuristic elements are created. In the future, YOUNGKIT members and designers will continue to follow the spirit and goal of the YOUNGKIT founder to spread Chinese culture and pursue fashion trends.

The first generation of the YOUNGKIT Series:

Vintage Celadon Series

Chinese Ink Painting Series

Poetry Series

Technology series

Our Mission:

YOUNGKIT is a brand that dares to constantly innovate and explore the boundaries of the fusion of traditional culture and fashion trends. We never think of ourselves as just an ordinary brand selling tech accessories (phone cases), we want to be explorers in the entire industry or fashion trends. We hope that through continuous innovation and exploration, we have the courage to constantly try and accommodate any novel or special elements in the boundary of exploring and researching the integration of traditional culture and fashion trends. At the same time, we will also run through this core brand concept from beginning to end, and provide people with fun and fashionable products that can express themselves fearlessly.

Plus our Creator Alliance program:

We hope to find artists and illustrators of any kind who share the same philosophy as our brand, and work with them to create the most interesting, personal and artistic fashion items of this era. We want our phone cases to be like a drawing board or a piece of paper to give creators a place to unleash their imaginations ! 

Our Technology:

All-round security

The whole case adopts the new full-touch all-directional protection technology. Full-touch inner anti-drop technology has the characteristics of high elasticity and effective shock absorption, which can absorb the impact force at the moment of the phone falling, without dead Angle to protect your phone. Continuous multi-angle drop testing ensures that every corner of the enclosure is equally drop resistant.

Superior materials

The whole phone case is made of hard polycarbonate material from the world's top plastic supplier: Bayer (now renamed: Covestro), which effectively delays the oxidation time of the frame, making the yellowing resistance level up to level 5. 

Pride in technology

The printing technology on the back of the case all uses our proud IMD double layer HD printing process, ensuring that the case is scratch and wear resistant while the colours last.

Environmentally conscious

We have always believed that it is everyone's responsibility and our mission to protect our planet. That's why we insist on choosing biodegradable and environmentally friendly materials for our cases, and strive to make our products 100% eco-friendly.

YOUNGKIT REAL TALK For YOUNGKIT Users:

We hope that every YOUNGKIT user who chooses and trusts YOUNGKIT will be able to use YOUNGKIT to bravely express their personality and self. We hope YOUNGKIT users will be able to use YOUNGKIT to show everyone that they are unique, wherever they are.

For Creators:

If you are an illustrator, an artist, a designer of any kind, and you like to experiment and are very willing to express or speak your mind in a new form. Then welcome you to work with us to jointly create the new trend and new fashion belonging to this era.